- Recognize the essential elements of a social media crisis communication plan
- Understand the importance of being transparent and responding quickly during a social media crisis
- Understand how to analyze and learn from a social media crisis after it has happened
Social Media Crisis Management
You can view the transcript for “Crisis Communications: 5 essential elements to a crisis plan” here (opens in new window).
You can view the transcript for “5 must-know social media crisis management tips” here (opens in new window).