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Business Communication

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Book Contents
  1. Faculty Resources
    1. Teaching Resources

    2. Technical Resources

    3. Evidence-Based Teaching Practices

  2. Course Resources
    1. Students: How to Use Lumen Course Materials

    2. Students: Additional Lumen Resources

  3. Module 1: Communicating in Business
    1. Module 1: Cheat Sheet

    2. Module 1: Background You'll Need

    3. Effective Communication: Learn It 1

    4. Effective Communication: Learn It 2

    5. Effective Communication: Learn It 3

    6. Effective Communication: Learn It 4

    7. Effective Communication: Learn It 5

    8. Effective Communication: Apply It

    9. Effective Communication: Fresh Take

    10. Forms of Communication: Learn It 1

    11. Forms of Communication: Learn It 2

    12. Forms of Communication: Learn It 3

    13. Forms of Communication: Apply It

    14. Forms of Communication: Fresh Take

    15. Ethics and Communication: Learn It 1

    16. Ethics and Communication: Learn It 2

    17. Ethics and Communication: Learn It 3

    18. Ethics and Communication: Apply It

    19. Ethics and Communication: Fresh Take

    20. Staying Connected in the Digital Age: Learn It 1

    21. Staying Connected in the Digital Age: Learn It 2

    22. Staying Connected in the Digital Age: Apply It

    23. Staying Connected in the Digital Age: Fresh Take

    24. Module 1: Get Stronger

  4. Module 2: Business Writing
    1. Module 2: Cheat Sheet

    2. Module 2: Background You'll Need

    3. Strategic Messaging in Business Communication: Learn It 1

    4. Strategic Messaging in Business Communication: Learn It 2

    5. Strategic Messaging in Business Communication: Learn It 3

    6. Strategic Messaging in Business Communication: Apply It

    7. Strategic Messaging in Business Communication: Fresh Take

    8. Crafting Effective Messages: Learn It 1

    9. Crafting Effective Messages: Learn It 2

    10. Crafting Effective Messages: Learn It 3

    11. Crafting Effective Messages: Learn It 4

    12. Crafting Effective Messages: Learn It 5

    13. Crafting Effective Messages: Learn It 6

    14. Crafting Effective Messages: Apply It

    15. Crafting Effective Messages: Fresh Take

    16. The Writing Process: Learn It 1

    17. The Writing Process: Learn It 2

    18. The Writing Process: Learn It 3

    19. The Writing Process: Learn It 4

    20. The Writing Process: Apply It

    21. The Writing Process: Fresh Take

    22. Module 2: Get Stronger

  5. Module 3: Channels of Written Communication
    1. Module 3: Cheat Sheet

    2. Module 3: Background You'll Need

    3. Communication Methods: Learn It 1

    4. Communication Methods: Learn It 2

    5. Communication Methods: Learn It 3

    6. Communication Methods: Apply It

    7. Communication Methods: Fresh Take

    8. Internal Written Communication: Learn It 1

    9. Internal Written Communication: Learn It 2

    10. Internal Written Communication: Learn It 3

    11. Internal Written Communication: Learn It 4

    12. Internal Written Communication: Apply It

    13. Internal Written Communication: Fresh Take

    14. External Written Communication: Learn It 1

    15. External Written Communication: Learn It 2

    16. External Written Communication: Learn It 3

    17. External Written Communication: Apply It

    18. External Written Communication: Fresh Take

    19. Written Communication Channels: Learn It 1

    20. Written Communication Channels: Learn It 2

    21. Written Communication Channels: Learn It 3

    22. Written Communication Channels: Learn It 4

    23. Written Communication Channels: Apply It

    24. Written Communication Channels: Fresh Take

    25. Module 3: Get Stronger

  6. Module 4: Using Research and Information Tools
    1. Module 4: Cheat Sheet

    2. Module 4: Background You'll Need

    3. The Power of Information: Learn It 1

    4. The Power of Information: Learn It 2

    5. The Power of Information: Learn It 3

    6. The Power of Information: Apply It

    7. The Power of Information: Fresh Take

    8. Internal Data Sources: Learn It 1

    9. Internal Data Sources: Learn It 2

    10. Internal Data Sources: Apply It

    11. Internal Data Sources: Fresh Take

    12. Search Techniques: Learn It 1

    13. Search Techniques: Learn It 2

    14. Search Techniques: Learn It 3

    15. Search Techniques: Learn It 4

    16. Search Techniques: Apply It

    17. Search Techniques: Fresh Take

    18. Evaluating Information Sources: Learn It 1

    19. Evaluating Information Sources: Learn It 2

    20. Evaluating Information Sources: Learn It 3

    21. Evaluating Information Sources: Learn It 4

    22. Evaluating Information Sources: Apply It

    23. Evaluating Information Sources: Fresh Take

    24. Ethical Use of Information: Learn It 1

    25. Ethical Use of Information: Learn It 2

    26. Ethical Use of Information: Apply It

    27. Ethical Use of Information: Fresh Take

    28. Module 4: Get Stronger

  7. Module 5: Visual Media
    1. Module 5: Cheat Sheet

    2. Module 5: Background You'll Need

    3. Designing Your Message: Learn It 1

    4. Designing Your Message: Learn It 2

    5. Designing Your Message: Learn It 3

    6. Designing Your Message: Apply It

    7. Designing Your Message: Fresh Take

    8. Selecting and Sourcing Images: Learn It 1

    9. Selecting and Sourcing Images: Learn It 2

    10. Selecting and Sourcing Images: Learn It 3

    11. Selecting and Sourcing Images: Apply It

    12. Selecting and Sourcing Images: Fresh Take

    13. Choosing and Using Graphics: Learn It 1

    14. Choosing and Using Graphics: Learn It 2

    15. Choosing and Using Graphics: Learn It 3

    16. Choosing and Using Graphics: Learn It 4

    17. Choosing and Using Graphics: Learn It 5

    18. Choosing and Using Graphics: Apply It

    19. Choosing and Using Graphics: Fresh Take

    20. Effective Use of Visual Media: Learn It 1

    21. Effective Use of Visual Media: Learn It 2

    22. Effective Use of Visual Media: Learn It 3

    23. Effective Use of Visual Media: Learn It 4

    24. Effective Use of Visual Media: Apply It

    25. Effective Use of Visual Media: Fresh Take

    26. Module 5: Get Stronger

  8. Module 6: Business Reports
    1. Module 6: Cheat Sheet

    2. Module 6: Background You'll Need

    3. Types of Reports: Learn It 1

    4. Types of Reports: Learn It 2

    5. Types of Reports: Apply It

    6. Types of Reports: Fresh Take

    7. Informal Reports: Learn It 1

    8. Informal Reports: Learn It 2

    9. Informal Reports: Learn It 3

    10. Informal Reports: Learn It 4

    11. Informal Reports: Apply It

    12. Informal Reports: Fresh Take

    13. Formal Reports: Learn It 1

    14. Formal Reports: Learn It 2

    15. Formal Reports: Learn It 3

    16. Formal Reports: Learn It 4

    17. Formal Reports: Apply It

    18. Formal Reports: Fresh Take

    19. Module 6: Get Stronger

  9. Module 7: Public Speaking
    1. Module 7: Cheat Sheet

    2. Module 7: Background You'll Need

    3. Effective Public Speaking: Learn It 1

    4. Effective Public Speaking: Learn It 2

    5. Effective Public Speaking: Apply It

    6. Effective Public Speaking: Fresh Take

    7. Delivery Techniques: Learn It 1

    8. Delivery Techniques: Learn It 2

    9. Delivery Techniques: Apply It

    10. Delivery Techniques: Fresh Take

    11. Interacting with the Audience: Learn It 1

    12. Interacting with the Audience: Learn It 2

    13. Interacting with the Audience: Learn It 3

    14. Interacting with the Audience: Apply It

    15. Interacting with the Audience: Fresh Take

    16. Module 7: Get Stronger

  10. Module 8: Presentations
    1. Module 8: Cheat Sheet

    2. Module 8: Background You'll Need

    3. Presentation Tools: Learn It 1

    4. Presentation Tools: Learn It 2

    5. Presentation Tools: Apply It

    6. Presentation Tools: Fresh Take

    7. Creating Effective Presentations: Learn It 1

    8. Creating Effective Presentations: Learn It 2

    9. Creating Effective Presentations: Learn It 3

    10. Creating Effective Presentations: Learn It 4

    11. Creating Effective Presentations: Apply It

    12. Creating Effective Presentations: Fresh Take

    13. Module 8: Get Stronger

  11. Module 9: Social Media
    1. Module 9: Cheat Sheet

    2. Module 9: Background You'll Need

    3. Social Media Marketing: Learn It 1

    4. Social Media Marketing: Learn It 2

    5. Social Media Marketing: Learn It 3

    6. Social Media Marketing: Learn It 4

    7. Social Media Marketing: Apply It

    8. Social Media Marketing: Fresh Take

    9. Social Media for Networking and Recruitment: Learn It 1

    10. Social Media for Networking and Recruitment: Learn It 2

    11. Social Media for Networking and Recruitment: Learn It 3

    12. Social Media for Networking and Recruitment: Apply It

    13. Social Media for Networking and Recruitment: Fresh Take

    14. Sharing Information and Building Community with Social Media: Learn It 1

    15. Sharing Information and Building Community with Social Media: Learn It 2

    16. Sharing Information and Building Community with Social Media: Learn It 3

    17. Sharing Information and Building Community with Social Media: Learn It 4

    18. Sharing Information and Building Community with Social Media: Apply It

    19. Sharing Information and Building Community with Social Media: Fresh Take

    20. Social Media Crisis Management: Learn It 1

    21. Social Media Crisis Management: Learn It 2

    22. Social Media Crisis Management: Apply It

    23. Social Media Crisis Management: Fresh Take

    24. Module 9: Get Stronger

  12. Module 10: Written Messages in the Workplace
    1. Module 10: Cheat Sheet

    2. Module 10: Background You'll Need

    3. Crafting Informative Messages: Learn It 1

    4. Crafting Informative Messages: Learn It 2

    5. Crafting Informative Messages: Learn It 3

    6. Crafting Informative Messages: Apply It

    7. Crafting Informative Messages: Fresh Take

    8. Team-Focused Messages: Learn It 1

    9. Team-Focused Messages: Learn It 2

    10. Team-Focused Messages: Learn It 3

    11. Team-Focused Messages: Apply It

    12. Team-Focused Messages: Fresh Take

    13. Feedback in Messages: Learn It 1

    14. Feedback in Messages: Learn It 2

    15. Feedback in Messages: Learn It 3

    16. Feedback in Messages: Learn It 4

    17. Feedback in Messages: Learn It 5

    18. Feedback in Messages: Apply It

    19. Feedback in Messages: Fresh Take

    20. Responding to Feedback: Learn It 1

    21. Responding to Feedback: Learn It 2

    22. Responding to Feedback: Learn It 3

    23. Responding to Feedback: Learn It 4

    24. Responding to Feedback: Apply It

    25. Responding to Feedback: Fresh Take

    26. Module 10: Get Stronger

  13. Module 11: Collaboration In and Across Teams
    1. Module 11: Cheat Sheet

    2. Module 11: Background You'll Need

    3. Communication within Teams: Learn It 1

    4. Communication within Teams: Learn It 2

    5. Communication within Teams: Learn It 3

    6. Communication within Teams: Learn It 4

    7. Communication within Teams: Learn It 5

    8. Communication within Teams: Apply It

    9. Communication within Teams: Fresh Take

    10. Collaboration Strategies: Learn It 1

    11. Collaboration Strategies: Learn It 2

    12. Collaboration Strategies: Learn It 3

    13. Collaboration Strategies: Apply It

    14. Collaboration Strategies: Fresh Take

    15. Workplace Best Practices: Learn It 1

    16. Workplace Best Practices: Learn It 2

    17. Workplace Best Practices: Apply It

    18. Workplace Best Practices: Fresh Take

    19. Module 11: Get Stronger

  14. Module 12: Communication Challenges in Virtual Environments
    1. Module 12: Cheat Sheet

    2. Module 12: Background You'll Need

    3. Virtual Teamwork: Learn It 1

    4. Virtual Teamwork: Learn It 2

    5. Virtual Teamwork: Learn It 3

    6. Virtual Teamwork: Apply It

    7. Virtual Teamwork: Fresh Take

    8. Audio Communication: Learn It 1

    9. Audio Communication: Learn It 2

    10. Audio Communication: Learn It 3

    11. Audio Communication: Learn It 4

    12. Audio Communication: Apply It

    13. Audio Communication: Fresh Take

    14. Video Conferencing: Learn It 1

    15. Video Conferencing: Learn It 2

    16. Video Conferencing: Learn It 3

    17. Video Conferencing: Learn It 4

    18. Video Conferencing: Apply It

    19. Video Conferencing: Fresh Take

    20. Building and Maintaining Relationships: Learn It 1

    21. Building and Maintaining Relationships: Learn It 2

    22. Building and Maintaining Relationships: Learn It 3

    23. Building and Maintaining Relationships: Apply It

    24. Building and Maintaining Relationships: Fresh Take

    25. Module 12: Get Stronger

  15. Module 13: Communication Challenges in Multicultural Environments
    1. Module 13: Cheat Sheet

    2. Module 13: Background You'll Need

    3. Diversity in the Workplace: Learn It 1

    4. Diversity in the Workplace: Learn It 2

    5. Diversity in the Workplace: Learn It 3

    6. Diversity in the Workplace: Apply It

    7. Diversity in the Workplace: Fresh Take

    8. Culture and Communication: Learn It 1

    9. Culture and Communication: Learn It 2

    10. Culture and Communication: Learn It 3

    11. Culture and Communication: Apply It

    12. Culture and Communication: Fresh Take

    13. Demographic Differences and Communication: Learn It 1

    14. Demographic Differences and Communication: Learn It 2

    15. Demographic Differences and Communication: Learn It 3

    16. Demographic Differences and Communication: Learn It 4

    17. Demographic Differences and Communication: Apply It

    18. Demographic Differences and Communication: Fresh Take

    19. Overcoming Bias in Workplace Communication: Learn It 1

    20. Overcoming Bias in Workplace Communication: Learn It 2

    21. Overcoming Bias in Workplace Communication: Apply It

    22. Overcoming Bias in Workplace Communication: Fresh Take

    23. Module 13: Get Stronger

  16. Module 14: Career Development Essentials
    1. Module 14: Cheat Sheet

    2. Module 14: Background You'll Need

    3. Career Skills: Learn It 1

    4. Career Skills: Learn It 2

    5. Career Skills: Learn It 3

    6. Career Skills: Learn It 4

    7. Career Skills: Apply It

    8. Career Skills: Fresh Take

    9. Networking: Learn It 1

    10. Networking: Learn It 2

    11. Networking: Learn It 3

    12. Networking: Apply It

    13. Networking: Fresh Take

    14. Crafting Your Résumé and Cover Letter: Learn It 1

    15. Crafting Your Résumé and Cover Letter: Learn It 2

    16. Crafting Your Résumé and Cover Letter: Learn It 3

    17. Crafting Your Résumé and Cover Letter: Learn It 4

    18. Crafting Your Résumé and Cover Letter: Learn It 5

    19. Crafting Your Résumé and Cover Letter: Apply It

    20. Crafting Your Résumé and Cover Letter: Fresh Take

    21. Interview Preparation: Learn It 1

    22. Interview Preparation: Learn It 2

    23. Interview Preparation: Learn It 3

    24. Interview Preparation: Apply It

    25. Interview Preparation: Fresh Take

    26. Module 14: Get Stronger

  17. Module 15: Recruiting and Selecting New Workers
    1. Module 15: Cheat Sheet

    2. Module 15: Background You'll Need

    3. Recruiting Qualified Applicants: Learn It 1

    4. Recruiting Qualified Applicants: Learn It 2

    5. Recruiting Qualified Applicants: Learn It 3

    6. Recruiting Qualified Applicants: Learn It 4

    7. Recruiting Qualified Applicants: Learn It 5

    8. Recruiting Qualified Applicants: Apply It

    9. Recruiting Qualified Applicants: Fresh Take

    10. Interviewing Applicants: Learn It 1

    11. Interviewing Applicants: Learn It 2

    12. Interviewing Applicants: Learn It 3

    13. Interviewing Applicants: Learn It 4

    14. Interviewing Applicants: Apply It

    15. Interviewing Applicants: Fresh Take

    16. Candidate Selection: Learn It 1

    17. Candidate Selection: Learn It 2

    18. Candidate Selection: Apply It

    19. Candidate Selection: Fresh Take

    20. Module 15: Get Stronger

Diversity in the Workplace: Fresh Take

  • Understand the benefits and challenges of having a diverse workforce

Importance of Diversity in the Workplace

You can view the transcript for “Why is workplace diversity worth the effort?” here (opens in new window).

Benefits and Challenges of Workplace Diversity

You can view the transcript for “Professor Katherine Phillips on the Benefits of Diversity” here (opens in new window).

You can view the transcript for “The Benefits and Challenges of Diversity and Inclusion in the Workplace | Career Improvement |” here (opens in new window).

 

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