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Business Communication

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Book Contents
  1. Introduction

  2. Faculty Resources
    1. Teaching Resources

    2. Technical Resources

    3. Evidence-Based Teaching Practices

  3. Course Resources
    1. Students: How to Use Lumen Course Materials

    2. Students: Additional Lumen Resources

  4. Module 1: Communicating in Business
    1. Module 1: Cheat Sheet

    2. Module 1: Background You'll Need

    3. Learn It 1.1.1 Effective Communication

    4. Learn It 1.1.2 Effective Communication

    5. Learn It 1.1.3 Effective Communication

    6. Learn It 1.1.4 Effective Communication

    7. Learn It 1.1.5 Effective Communication

    8. Apply It: Effective Communication

    9. Fresh Take: Effective Communication

    10. Learn It 1.2.1 Forms of Communication

    11. Learn It 1.2.2 Forms of Communication

    12. Learn It 1.2.3 Forms of Communication

    13. Apply It: Forms of Communication

    14. Fresh Take: Forms of Communication

    15. Learn It 1.3.1 Ethics and Communication

    16. Learn It 1.3.2 Ethics and Communication

    17. Learn It 1.3.3 Ethics and Communication

    18. Apply It: Ethics and Communication

    19. Fresh Take: Ethics and Communication

    20. Learn It 1.4.1 Staying Connected in the Digital Age

    21. Learn It 1.4.2 Staying Connected in the Digital Age

    22. Apply It: Staying Connected in the Digital Age

    23. Fresh Take: Staying Connected in the Digital Age

    24. Get Stronger

  5. Module 2: Business Writing
    1. Module 2: Cheat Sheet

    2. Module 2: Background You'll Need

    3. Learn It 2.1.1 Strategic Messaging in Business Communication

    4. Learn It 2.1.2 Strategic Messaging in Business Communication

    5. Learn It 2.1.3 Strategic Messaging in Business Communication

    6. Apply It Strategic Messaging in Business Communication

    7. Fresh Take: Strategic Messaging in Business Communication

    8. Learn It 2.2.1 Crafting Effective Messages

    9. Learn It 2.2.2 Crafting Effective Messages

    10. Learn It 2.2.3 Crafting Effective Messages

    11. Learn It 2.2.4 Crafting Effective Messages

    12. Learn It 2.2.5 Crafting Effective Messages

    13. Learn It 2.2.6 Crafting Effective Messages

    14. Apply It: Crafting Effective Messages

    15. Fresh Take: Crafting Effective Messages

    16. Learn It 2.3.1 The Writing Process

    17. Learn It 2.3.2 The Writing Process

    18. Learn It 2.3.3 The Writing Process

    19. Learn It 2.3.4 The Writing Process

    20. Apply It: The Writing Process

    21. Fresh Take: The Writing Process

    22. Get Stronger

  6. Module 3: Channels of Written Communication
    1. Module 3: Cheat Sheet

    2. Module 3: Background You'll Need

    3. Learn It 3.1.1 Communication Methods

    4. Learn It 3.1.2 Communication Methods

    5. Learn It 3.1.3 Communication Methods

    6. Apply It: Communication Methods

    7. Fresh Take: Communication Methods

    8. Learn It 3.2.1 Internal Written Communication

    9. Learn It 3.2.2 Internal Written Communication

    10. Learn It 3.2.3 Internal Written Communication

    11. Learn It 3.2.4 Internal Written Communication

    12. Apply It: Internal Written Communication

    13. Fresh Take: Internal Written Communication

    14. Learn It 3.3.1 External Written Communication

    15. Learn It 3.3.2 External Written Communication

    16. Learn It 3.3.3 External Written Communication

    17. Apply It: External Written Communication

    18. Fresh Take: External Written Communication

    19. Learn It 3.4.1 Written Communication Channels

    20. Learn It 3.4.2 Written Communication Channels

    21. Learn It 3.4.3 Written Communication Channels

    22. Learn It 3.4.4 Written Communication Channels

    23. Apply It: Written Communication Channels

    24. Fresh Take: Written Communication Channels

    25. Get Stronger

  7. Module 4: Using Research and Information Tools
    1. Module 4: Cheat Sheet

    2. Module 4: Background You'll Need

    3. Learn It 4.1.1 The Power of Information

    4. Learn It 4.1.2 The Power of Information

    5. Learn It 4.1.3 The Power of Information

    6. Apply It: The Power of Information

    7. Fresh Take: The Power of Information

    8. Learn It 4.2.1 Internal Data Sources

    9. Learn It 4.2.2 Internal Data Sources

    10. Apply It: Internal Data Sources

    11. Fresh Take: Internal Data Sources

    12. Learn It 4.3.1 Search Techniques

    13. Learn It 4.3.2 Search Techniques

    14. Learn It 4.3.3 Search Techniques

    15. Learn It 4.3.4 Search Techniques

    16. Apply It: Search Techniques

    17. Fresh Take: Search Techniques

    18. Learn It 4.4.1 Evaluating Information Sources

    19. Learn It 4.4.2 Evaluating Information Sources

    20. Learn It 4.4.3 Evaluating Information Sources

    21. Learn It 4.4.4 Evaluating Information Sources

    22. Apply It: Evaluating Information Sources

    23. Fresh Take: Evaluating Information Sources

    24. Learn It 4.5.1 Ethical Use of Information

    25. Learn It 4.5.2 Ethical Use of Information

    26. Apply It: Ethical Use of Information

    27. Fresh Take: Ethical Use of Information

    28. Get Stronger

  8. Module 5: Visual Media
    1. Module 5: Cheat Sheet

    2. Module 5: Background You'll Need

    3. Learn It 5.1.1 Designing Your Message

    4. Learn It 5.1.2 Designing Your Message

    5. Learn It 5.1.3 Designing Your Message

    6. Apply It: Designing Your Message

    7. Fresh Take: Designing Your Message

    8. Learn It 5.2.1 Selecting and Sourcing Images

    9. Learn It 5.2.2 Selecting and Sourcing Images

    10. Learn It 5.2.3 Selecting and Sourcing Images

    11. Apply It: Selecting and Sourcing Images

    12. Fresh Take: Selecting and Sourcing Images

    13. Learn It 5.3.1 Choosing and Using Graphics

    14. Learn It 5.3.2 Choosing and Using Graphics

    15. Learn It 5.3.3 Choosing and Using Graphics

    16. Learn It 5.3.4 Choosing and Using Graphics

    17. Learn It 5.3.5 Choosing and Using Graphics

    18. Apply It: Choosing and Using Graphics

    19. Fresh Take: Choosing and Using Graphics

    20. Learn It 5.4.1 Effective Use of Visual Media

    21. Learn It 5.4.2 Effective Use of Visual Media

    22. Learn It 5.4.3 Effective Use of Visual Media

    23. Learn It 5.4.4 Effective Use of Visual Media

    24. Apply It: Effective Use of Visual Media

    25. Fresh Take: Effective Use of Visual Media

    26. Get Stronger

  9. Module 6: Business Reports
    1. Module 6: Cheat Sheet

    2. Module 6: Background You'll Need

    3. Learn It 6.1.1 Types of Reports

    4. Learn It 6.1.2 Types of Reports

    5. Apply It: Types of Reports

    6. Fresh Take: Types of Reports

    7. Learn It 6.2.1 Informal Reports

    8. Learn It 6.2.2 Informal Reports

    9. Learn It 6.2.3 Informal Reports

    10. Learn It 6.2.4 Informal Reports

    11. Apply It: Informal Reports

    12. Fresh Take: Informal Reports

    13. Learn It 6.3.1 Formal Reports

    14. Learn It 6.3.2 Formal Reports

    15. Learn It 6.3.3 Formal Reports

    16. Learn It 6.3.4 Formal Reports

    17. Apply It: Formal Reports

    18. Fresh Take: Formal Reports

    19. Get Stronger

  10. Module 7: Public Speaking
    1. Module 7: Cheat Sheet

    2. Module 7: Background You'll Need

    3. Learn It 7.1.1 Effective Public Speaking

    4. Learn It 7.1.2 Effective Public Speaking

    5. Apply It: Effective Public Speaking

    6. Fresh Take: Effective Public Speaking

    7. Learn It 7.2.1 Delivery Techniques

    8. Learn It 7.2.2 Delivery Techniques

    9. Apply It: Delivery Techniques

    10. Fresh Take: Delivery Techniques

    11. Learn It 7.3.1 Interacting with the Audience

    12. Learn It 7.3.2 Interacting with the Audience

    13. Learn It 7.3.3 Interacting with the Audience

    14. Apply It: Interacting with the Audience

    15. Fresh Take: Interacting with the Audience

    16. Get Stronger

  11. Module 8: Presentations
    1. Module 8: Cheat Sheet

    2. Module 8: Background You'll Need

    3. Learn It 8.1.1 Presentation Tools

    4. Learn It 8.1.2 Presentation Tools

    5. Apply It: Presentation Tools

    6. Fresh Take: Presentation Tools

    7. Learn It 8.2.1 Creating Effective Presentations

    8. Learn It 8.2.2 Creating Effective Presentations

    9. Learn It 8.2.3 Creating Effective Presentations

    10. Learn It 8.2.4 Creating Effective Presentations

    11. Apply It: Creating Effective Presentations

    12. Fresh Take: Creating Effective Presentations

    13. Get Stronger

  12. Module 9: Social Media
    1. Module 9: Cheat Sheet

    2. Module 9: Background You'll Need

    3. Learn It 9.1.1 Social Media Marketing

    4. Learn It 9.1.2 Social Media Marketing

    5. Learn It 9.1.3 Social Media Marketing

    6. Learn It 9.1.4 Social Media Marketing

    7. Apply It: Social Media Marketing

    8. Fresh Take: Social Media Marketing

    9. Learn It 9.2.1 Social Media for Networking and Recruitment

    10. Learn It 9.2.2 Social Media for Networking and Recruitment

    11. Learn It 9.2.3 Social Media for Networking and Recruitment

    12. Apply It: Social Media for Networking and Recruitment

    13. Fresh Take: Social Media for Networking and Recruitment

    14. Learn It 9.3.1 Sharing Information and Building Community with Social Media

    15. Learn It 9.3.2 Sharing Information and Building Community with Social Media

    16. Learn It 9.3.3 Sharing Information and Building Community with Social Media

    17. Learn It 9.3.4 Sharing Information and Building Community with Social Media

    18. Apply It: Sharing Information and Building Community with Social Media

    19. Fresh Take: Sharing Information and Building Community with Social Media

    20. Learn It 9.4.1 Social Media Crisis Management

    21. Learn It 9.4.2 Social Media Crisis Management

    22. Apply It: Social Media Crisis Management

    23. Fresh Take: Social Media Crisis Management

    24. Get Stronger

  13. Module 10: Written Messages in the Workplace
    1. Module 10: Cheat Sheet

    2. Module 10: Background You'll Need

    3. Learn It 10.1.1 Crafting Informative Messages

    4. Learn It 10.1.2 Crafting Informative Messages

    5. Learn It 10.1.3 Crafting Informative Messages

    6. Apply It: Crafting Informative Messages

    7. Fresh Take: Crafting Informative Messages

    8. Learn It 10.2.1 Team-Focused Messages

    9. Learn It 10.2.2 Team-Focused Messages

    10. Learn It 10.2.3 Team-Focused Messages

    11. Apply It: Team-Focused Messages

    12. Fresh Take: Team-Focused Messages

    13. Learn It 10.3.1 Feedback in Messages

    14. Learn It 10.3.2 Feedback in Messages

    15. Learn It 10.3.3 Feedback in Messages

    16. Learn It 10.3.4 Feedback in Messages

    17. Learn It 10.3.5 Feedback in Messages

    18. Apply It: Feedback in Messages

    19. Fresh Take: Feedback in Messages

    20. Learn It 10.4.1 Responding to Feedback

    21. Learn It 10.4.2 Responding to Feedback

    22. Learn It 10.4.3 Responding to Feedback

    23. Learn It 10.4.4 Responding to Feedback

    24. Apply It: Responding to Feedback

    25. Fresh Take: Responding to Feedback

    26. Get Stronger

  14. Module 11: Collaboration In and Across Teams
    1. Module 11: Cheat Sheet

    2. Module 11: Background You'll Need

    3. Learn It 11.1.1 Communication within Teams

    4. Learn It 11.1.2 Communication within Teams

    5. Learn It 11.1.3 Communication within Teams

    6. Learn It 11.1.4 Communication within Teams

    7. Learn It 11.1.5 Communication within Teams

    8. Apply It: Communication within Teams

    9. Fresh Take: Communication within Teams

    10. Learn It 11.2.1 Collaboration Strategies

    11. Learn It 11.2.2 Collaboration Strategies

    12. Learn It 11.2.3 Collaboration Strategies

    13. Apply It: Collaboration Strategies

    14. Fresh Take: Collaboration Strategies

    15. Learn It 11.3.1 Workplace Best Practices

    16. Learn It 11.3.2 Workplace Best Practices

    17. Apply It: Workplace Best Practices

    18. Fresh Take: Workplace Best Practices

    19. Get Stronger

  15. Module 12: Communication Challenges in Virtual Environments
    1. Module 12: Cheat Sheet

    2. Module 12: Background You'll Need

    3. Learn It 12.1.1 Virtual Teamwork

    4. Learn It 12.1.2 Virtual Teamwork

    5. Learn It 12.1.3 Virtual Teamwork

    6. Apply It: Virtual Teamwork

    7. Fresh Take: Virtual Teamwork

    8. Learn It 12.2.1 Audio Communication

    9. Learn It 12.2.2 Audio Communication

    10. Learn It 12.2.3 Audio Communication

    11. Learn It 12.2.4 Audio Communication

    12. Apply It: Audio Communication

    13. Fresh Take: Audio Communication

    14. Learn It 12.3.1 Video Conferencing

    15. Learn It 12.3.2 Video Conferencing

    16. Learn It 12.3.3 Video Conferencing

    17. Learn It 12.3.4 Video Conferencing

    18. Apply It: Video Conferencing

    19. Fresh Take: Video Conferencing

    20. Learn It 12.4.1 Building and Maintaining Relationships

    21. Learn It 12.4.2 Building and Maintaining Relationships

    22. Learn It 12.4.3 Building and Maintaining Relationships

    23. Apply It: Building and Maintaining Relationships

    24. Fresh Take: Building and Maintaining Relationships

    25. Get Stronger

  16. Module 13: Communication Challenges in Multicultural Environments
    1. Module 13: Cheat Sheet

    2. Module 13: Background You'll Need

    3. Learn It 13.1.1 Diversity in the Workplace

    4. Learn It 13.1.2 Diversity in the Workplace

    5. Learn It 13.1.3 Diversity in the Workplace

    6. Apply It: Diversity in the Workplace

    7. Fresh Take: Diversity in the Workplace

    8. Learn It 13.2.1 Culture and Communication

    9. Learn It 13.2.2 Culture and Communication

    10. Learn It 13.2.3 Culture and Communication

    11. Apply It: Culture and Communication

    12. Fresh Take: Culture and Communication

    13. Learn It 13.3.1 Demographic Differences and Communication

    14. Learn It 13.3.2 Demographic Differences and Communication

    15. Learn It 13.3.3 Demographic Differences and Communication

    16. Learn It 13.3.4 Demographic Differences and Communication

    17. Apply It: Demographic Differences and Communication

    18. Fresh Take: Demographic Differences and Communication

    19. Learn It 13.4.1 Overcoming Bias in Workplace Communication

    20. Learn It 13.4.2 Overcoming Bias in Workplace Communication

    21. Apply It: Overcoming Bias in Workplace Communication

    22. Fresh Take: Overcoming Bias in Workplace Communication

    23. Get Stronger

  17. Module 14: Career Development Essentials
    1. Module 14: Cheat Sheet

    2. Module 14: Background You'll Need

    3. Learn It 14.1.1 Career Skills

    4. Learn It 14.1.2 Career Skills

    5. Learn It 14.1.3 Career Skills

    6. Learn It 14.1.4 Career Skills

    7. Apply It: Career Skills

    8. Fresh Take: Career Skills

    9. Learn It 14.2.1 Networking

    10. Learn It 14.2.2 Networking

    11. Learn It 14.2.3 Networking

    12. Apply It: Networking

    13. Fresh Take: Networking

    14. Learn It 14.3.1 Crafting Your Résumé and Cover Letter

    15. Learn It 14.3.2 Crafting Your Résumé and Cover Letter

    16. Learn It 14.3.3 Crafting Your Résumé and Cover Letter

    17. Learn It 14.3.4 Crafting Your Résumé and Cover Letter

    18. Learn It 14.3.5 Crafting Your Résumé and Cover Letter

    19. Apply It: Crafting Your Résumé and Cover Letter

    20. Fresh Take: Crafting Your Résumé and Cover Letter

    21. Learn It 14.4.1 Interview Preparation

    22. Learn It 14.4.2 Interview Preparation

    23. Learn It 14.4.3 Interview Preparation

    24. Apply It: Interview Preparation

    25. Fresh Take: Interview Preparation

    26. Get Stronger

  18. Module 15: Recruiting and Selecting New Workers
    1. Module 15: Cheat Sheet

    2. Module 15: Background You'll Need

    3. Learn It 15.1.1 Recruiting Qualified Applicants

    4. Learn It 15.1.2 Recruiting Qualified Applicants

    5. Learn It 15.1.3 Recruiting Qualified Applicants

    6. Learn It 15.1.4 Recruiting Qualified Applicants

    7. Learn It 15.1.5 Recruiting Qualified Applicants

    8. Apply It: Recruiting Qualified Applicants

    9. Fresh Take: Recruiting Qualified Applicants

    10. Learn It 15.2.1 Interviewing Applicants

    11. Learn It 15.2.2 Interviewing Applicants

    12. Learn It 15.2.3 Interviewing Applicants

    13. Learn It 15.2.4 Interviewing Applicants

    14. Apply It: Interviewing Applicants

    15. Fresh Take: Interviewing Applicants

    16. Learn It 15.3.1 Candidate Selection

    17. Learn It 15.3.2 Candidate Selection

    18. Apply It: Candidate Selection

    19. Fresh Take: Candidate Selection

    20. Get Stronger

Fresh Take: Diversity in the Workplace

  • Understand the benefits and challenges of having a diverse workforce

Importance of Diversity in the Workplace

You can view the transcript for “Why is workplace diversity worth the effort?” here (opens in new window).

Benefits and Challenges of Workplace Diversity

You can view the transcript for “Professor Katherine Phillips on the Benefits of Diversity” here (opens in new window).

You can view the transcript for “The Benefits and Challenges of Diversity and Inclusion in the Workplace | Career Improvement |” here (opens in new window).

 

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