- Recognize the role of thorough planning in effective writing
- Understand how to write a business message by using an outline
- Understand how to revise a business message to improve its tone, clarity, and accuracy
Writing an Effective Message
Read about how CEO Ben Congleton of Olark Live Chat reacted in an inclusive way to validate an employee for taking time off to address their mental health and de-stigmatize talking about mental health in the workplace.
While it’s encouraging to see leadership supportive of mental health, employees should still be mindful of a few considerations when sharing information about their mental health at work:
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Company Culture: Not all companies have the same supportive culture as Olark. Research your company’s policies and culture regarding mental health before sharing.
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Confidentiality: Be aware of who has access to the information you share. Even in supportive environments, consider whether the information will remain confidential.
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Professional Boundaries: Maintain a balance between transparency and professionalism. Share enough to explain your needs but avoid oversharing personal details with people who are not trusted friends.
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Potential Bias: Unfortunately, some colleagues or managers may have conscious or unconscious biases. Be prepared for varied reactions and consider the potential impact on your career advancement.
Olark is a company that provides live chat and chatbot software for sales, marketing, and customer support.