- Explore how good communication skills can make you a better employee
- Understand the difference between the main audience and other audiences in business communication
- Understand the social communication model
- Recognize the important characteristics of effective business writing
- Explain how professional and personal communication can overlap
The Changing Retail Environment[1]
Businesses need to know who their customers are because understanding the demographics, preferences, and behaviors of their target audience enables them to tailor their products, services, and marketing strategies effectively. This knowledge helps brands create personalized and relevant experiences, build strong customer relationships, and foster loyalty.

Brands like Sephora and Target primarily cater to adults (Millennials and Gen Z), who possess the purchasing power and brand loyalty that these companies rely on. However, for adults who have children in their lives, those children often have a great influence on adult purchasing decisions. Gen Alpha‘s preferences and opinions shape parental purchases despite children not having direct purchasing power. The rise of social media platforms like TikTok, where young users display and review products, further influences the retail ecosystem.
Brands are increasingly offering products that appeal across age groups. For example, clothing retailer Gap created a category called Project Gap to target tween consumers. It has become common for clothing brands to expand their size range of the same styles to appeal to adults and their children.
Other retailers will pursue a strategy where they market the same products across age groups. This strategy reduces the need for separate product lines while increasing overall brand loyalty. Consider how the Stanley tumblers are used by consumers of all ages.
How do primary and secondary audiences differ in their influence on brand marketing strategies, and why is it important for brands to consider both?
- Lindsay, Kate. “Gen Alpha are ready to spend – and they want to be treated like adults,” February 27, 2024. https://www.bbc.com/worklife/article/20240226-gen-alpha-spending-power-shopping-trends. ↵
The generational cohort known as Millennials (also called Generation Y) were born between 1981 and 1996. Millennials are known for their familiarity with digital communications, media, and technologies. They value flexibility, creativity, and purpose in their work.
The generational cohort called Generation Z (Gen Z) were born between 1997 and 2012. This generation is the first to grow up with access to the internet and digital technology from a young age. They are tech-savvy, socially aware, and value individuality and authenticity.
Generation Alpha is comprised of individuals born between 2010 and 2024. This is a digitally native, brand-savvy generation characterized by their early adoption of technology.
Short for tweenager, tween refers to children between the ages of approximately 8 and 12.