{"id":29,"date":"2024-09-27T17:47:51","date_gmt":"2024-09-27T17:47:51","guid":{"rendered":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/chapter\/faculty-technical-support\/"},"modified":"2024-09-27T17:47:51","modified_gmt":"2024-09-27T17:47:51","slug":"faculty-technical-support","status":"publish","type":"chapter","link":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/chapter\/faculty-technical-support\/","title":{"raw":"Faculty &amp; Technical Support","rendered":"Faculty &amp; Technical Support"},"content":{"raw":"\n<img class=\"aligncenter wp-image-257\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2025\/2017\/07\/01225358\/help.png\" alt=\"icon of two dialog boxes; one asking a question the other showing an elipsis\" width=\"200\" height=\"183\">\n\nNeed more information about this course? Have questions about faculty resources? Can't find what you're looking for? Experiencing technical difficulties?\n\nWe're here to help!&nbsp;Take advantage of the following Lumen customer-support resources:\n<ul>\n \t<li>Check out <a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\" target=\"_blank\" rel=\"noopener\">one of Lumen's Faculty User Guides here<\/a>.<\/li>\n \t<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noopener\">Submit a support ticket here<\/a> and tell us what you need.<\/li>\n \t<li>Talk and screen-share with a live human during Lumen's OER office hours. <a href=\"http:\/\/lumenlearning.com\/office-hours\/\" target=\"_blank\" rel=\"noopener\">See available times&nbsp;here<\/a>.<\/li>\n<\/ul>\n","rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-257\" src=\"https:\/\/s3-us-west-2.amazonaws.com\/courses-images\/wp-content\/uploads\/sites\/2025\/2017\/07\/01225358\/help.png\" alt=\"icon of two dialog boxes; one asking a question the other showing an elipsis\" width=\"200\" height=\"183\" \/><\/p>\n<p>Need more information about this course? Have questions about faculty resources? Can&#8217;t find what you&#8217;re looking for? Experiencing technical difficulties?<\/p>\n<p>We&#8217;re here to help!&nbsp;Take advantage of the following Lumen customer-support resources:<\/p>\n<ul>\n<li>Check out <a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\" target=\"_blank\" rel=\"noopener\">one of Lumen&#8217;s Faculty User Guides here<\/a>.<\/li>\n<li><a href=\"https:\/\/lumenlearning.zendesk.com\/hc\/en-us\/requests\/new\" target=\"_blank\" rel=\"noopener\">Submit a support ticket here<\/a> and tell us what you need.<\/li>\n<li>Talk and screen-share with a live human during Lumen&#8217;s OER office hours. <a href=\"http:\/\/lumenlearning.com\/office-hours\/\" target=\"_blank\" rel=\"noopener\">See available times&nbsp;here<\/a>.<\/li>\n<\/ul>\n","protected":false},"author":6,"menu_order":3,"template":"","meta":{"_candela_citation":"[{\"type\":\"original\",\"description\":\"Faculty and Technical Support\",\"author\":\"\",\"organization\":\"Lumen Learning\",\"url\":\"\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"},{\"type\":\"cc\",\"description\":\"Help\",\"author\":\"Michael Finney\",\"organization\":\"Noun Project\",\"url\":\"https:\/\/thenounproject.com\/term\/help\/1112130\/\",\"project\":\"\",\"license\":\"cc-by\",\"license_terms\":\"\"}]","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"part":26,"module-header":"","content_attributions":[{"type":"original","description":"Faculty and Technical Support","author":"","organization":"Lumen Learning","url":"","project":"","license":"cc-by","license_terms":""},{"type":"cc","description":"Help","author":"Michael Finney","organization":"Noun Project","url":"https:\/\/thenounproject.com\/term\/help\/1112130\/","project":"","license":"cc-by","license_terms":""}],"internal_book_links":[],"video_content":null,"cc_video_embed_content":{"cc_scripts":"","media_targets":[]},"try_it_collection":null,"_links":{"self":[{"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/pressbooks\/v2\/chapters\/29"}],"collection":[{"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/wp\/v2\/users\/6"}],"version-history":[{"count":0,"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/pressbooks\/v2\/chapters\/29\/revisions"}],"part":[{"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/pressbooks\/v2\/parts\/26"}],"metadata":[{"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/pressbooks\/v2\/chapters\/29\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/wp\/v2\/media?parent=29"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/pressbooks\/v2\/chapter-type?post=29"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/wp\/v2\/contributor?post=29"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/managerialaccounting\/wp-json\/wp\/v2\/license?post=29"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}