{"id":601,"date":"2023-03-03T19:13:39","date_gmt":"2023-03-03T19:13:39","guid":{"rendered":"https:\/\/content.one.lumenlearning.com\/introductiontopsychology\/chapter\/10-2-5-learn-it-tricks-of-persuasion\/"},"modified":"2025-12-10T19:28:02","modified_gmt":"2025-12-10T19:28:02","slug":"10-2-5-learn-it-tricks-of-persuasion","status":"publish","type":"chapter","link":"https:\/\/content.one.lumenlearning.com\/introductiontopsychology\/chapter\/10-2-5-learn-it-tricks-of-persuasion\/","title":{"raw":"Attitudes and Persuasion: Learn It 5\u2014Tricks of Persuasion","rendered":"Attitudes and Persuasion: Learn It 5\u2014Tricks of Persuasion"},"content":{"raw":"<h2><b>Persuasion Tactics<\/b><\/h2>\r\n<p class=\"p1\">Persuasion strategies rely on predictable psychological tendencies\u2014our desire to stay consistent, to follow social norms, to trust experts, and to avoid feeling pressured. Understanding these patterns helps explain why certain techniques are effective in shaping attitudes and behavior.<\/p>\r\n<h2><b>Consistency-Based Techniques<\/b><\/h2>\r\n<p class=\"p1\">These strategies work because people want their attitudes and behaviors to align. Once we commit to something, even in a small way, we often feel internal pressure to stay consistent.<\/p>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>foot-in-the-door technique<\/h3>\r\n<p>The <span class=\"s1\"><b>foot-in-the-door technique<\/b><\/span> is a persuasion strategy in which agreeing to a <span class=\"s1\"><b>small, easy request<\/b><\/span> increases the likelihood that a person will later agree to a <span class=\"s1\"><b>larger, related request<\/b><\/span>. It\u00a0relies on the principle of <span class=\"s2\"><b>consistency<\/b><\/span>\u2014once we agree to a small request, we feel motivated to stay consistent by agreeing to a larger one ((Cialdini, 2001; Pliner et al., 1974)<\/p>\r\n<\/section>\r\n\r\n[caption id=\"\" align=\"aligncenter\" width=\"650\"]<img src=\"https:\/\/textimgs.s3.amazonaws.com\/ospsych\/m49120\/CNX_Psych_12_03_signs.jpg#fixme\" alt=\"Photograph A shows a campaign button. Photograph B shows a yard filled with numerous signs.\" width=\"650\" height=\"285\" data-media-type=\"image\/jpeg\" \/> <strong>Figure 1<\/strong>. With the foot-in-the-door technique, getting someone to agree to a small request such as (a) wearing a campaign button can make them more likely to agree to a larger request, such as (b) putting campaigns signs in your yard. (credit a: modification of work by Joe Crawford; credit b: modification of work by \"shutterblog\"\/Flickr)[\/caption]\r\n\r\n<p class=\"p3\">In a classic study, Freedman and Fraser (1966) found that people who first agreed to display a small, unobtrusive sign were <span class=\"s2\"><b>much more likely<\/b><\/span> to later agree to place a large, distracting sign in their yard. The small initial \u201cyes\u201d shifted how they saw themselves (\u201cI\u2019m helpful,\u201d \u201cI support this cause\u201d), making later compliance more likely.<\/p>\r\n<p class=\"p4\"><b>Everyday examples include:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">A teen asks for a small curfew extension, then later requests a larger one.<\/li>\r\n\t<li class=\"p1\">A salesperson encourages you to add a small upgrade to a purchase before suggesting a more expensive option.<\/li>\r\n\t<li class=\"p1\">Apps ask for minor permissions first (notifications) before requesting more invasive ones\u2014a modern, digital form of foot-in-the-door (Millett et al., 2022).<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<p class=\"p3\">We want our attitudes and behaviors to align. A small act of compliance increases the pressure\u2014internally\u2014to remain consistent.<\/p>\r\n<section class=\"textbox tryIt\">[ohm2_question height=\"300\"]4360[\/ohm2_question]<\/section>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3><b>door-in-the-face technique<\/b><\/h3>\r\n<p class=\"p1\">The <span class=\"s1\"><b>door-in-the-face technique<\/b><\/span> is a persuasion strategy in which a persuader begins with a <span class=\"s1\"><b>large request<\/b><\/span> that is expected to be rejected, then follows with a <span class=\"s1\"><b>much smaller request<\/b><\/span>\u2014the one they actually want. Because the second request feels like a concession, people are more likely to agree (Mowen &amp; Cialdini, 1980).<\/p>\r\n<\/section>\r\n<p class=\"p1\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">A charity volunteer first asks you to commit 10 hours a week, then \u201cbacks down\u201d to asking for a small $10 donation.<\/li>\r\n\t<li class=\"p1\">A friend asks you to help them move all day Saturday, then asks instead for just one hour of help.<\/li>\r\n\t<li class=\"p1\">A tech company asks you to complete a long survey, then redirects you to a brief \u201cimportant\u201d one\u2014doubling participation rates.<\/li>\r\n<\/ul>\r\n<p class=\"p1\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">The second request feels like a concession, and we feel social pressure to reciprocate.<\/li>\r\n\t<li class=\"p1\">The smaller request appears reasonable by comparison, making compliance feel polite and fair.<\/li>\r\n<\/ul>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3><b>\u201cthat\u2019s-not-all\u201d technique<\/b><\/h3>\r\n<p class=\"p3\">The <span class=\"s2\"><b>that\u2019s-not-all technique<\/b><\/span> involves offering an initial high price and then\u2014before the customer can respond\u2014sweetening the deal with discounts or bonuses (Burger, 1986).<\/p>\r\n<\/section>\r\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">\u201cThis cupcake is 75 cents\u2026 but wait\u2014that\u2019s not all! Today it comes with two cookies!\u201d<\/li>\r\n\t<li class=\"p1\">Infomercials that add extra products (\u201cBut if you call now\u2026\u201d) before you decide.<\/li>\r\n\t<li class=\"p1\">Online shopping carts that add bonus items or exclusive discounts as you linger.<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">The added bonus feels like a <span class=\"s1\">favor<\/span>, triggering reciprocity.<\/li>\r\n\t<li class=\"p1\">The customer is kept in a moment of indecision, and the improved offer gives an <span class=\"s1\">easy way to say yes<\/span>.<\/li>\r\n<\/ul>\r\n<h2>Social Influence &amp; Norm-Based Techniques<\/h2>\r\n<h3><b>social proof<\/b><\/h3>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>social proof<\/h3>\r\n<p class=\"p1\"><span class=\"s1\"><b>Social proof<\/b><\/span> describes how we look to other people\u2019s behavior to decide what is correct or desirable. When many people seem to approve of something, we assume they must know something we don\u2019t.<br \/>\r\n<br \/>\r\n<\/p>\r\n<p class=\"p1\">For example, classic research showed that audiences laughed longer and harder when a laugh track was present\u2014even when they knew the laughs were canned (Fuller &amp; Skeehy-Skeffington, 1974).<\/p>\r\n<\/section>\r\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">A restaurant is crowded, so you assume the food must be good.<\/li>\r\n\t<li class=\"p1\">Tip jars with money already inside receive more tips.<\/li>\r\n\t<li class=\"p1\">Streaming services highlight \u201cTop 10 Today,\u201d increasing views through popularity signals.<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">We rely on others as shortcuts for decision-making when uncertain.<\/li>\r\n\t<li class=\"p1\">Conformity pressures make us want to align with group behavior.<\/li>\r\n<\/ul>\r\n<h3><b>testimonials and celebrity endorsements<\/b><\/h3>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>celebrity endorsements<\/h3>\r\n<p>Celebrity or expert endorsements influence attitudes by leveraging perceived <span class=\"s2\"><b>credibility<\/b><\/span>, <span class=\"s2\"><b>likability<\/b><\/span>, and <span class=\"s2\"><b>status<\/b><\/span>.<\/p>\r\n<\/section>\r\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">A famous athlete promotes a shoe brand, increasing sales even without evidence of product quality.<\/li>\r\n\t<li class=\"p1\">Influencers review skincare products, leading followers to assume the influencer is knowledgeable.<\/li>\r\n\t<li class=\"p1\">Children in FTC-funded studies believed toys endorsed by race car drivers were faster and better (Ross et al., 1984).<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">People assume admired or authoritative figures possess <span class=\"s1\">expertise<\/span>.<\/li>\r\n\t<li class=\"p1\">Likability and familiarity create <span class=\"s1\">positive associations<\/span> with the product.<\/li>\r\n<\/ul>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>word of mouth<\/h3>\r\n<p>People value recommendations from friends, family, and peers more than formal advertising. Surveys consistently find that personal referrals are highly persuasive for decisions ranging from choosing doctors to buying movies.<\/p>\r\n<\/section>\r\n<p class=\"p3\"><span class=\"s2\"><b>Word of mouth<\/b><\/span> describes how people rely on trusted friends and acquaintances for recommendations.<\/p>\r\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">Choosing a doctor or mechanic based on a friend\u2019s advice.<\/li>\r\n\t<li class=\"p1\">Picking a movie because someone you know recommended it.<\/li>\r\n\t<li class=\"p1\">Reading online reviews to determine whether a product is worth buying.<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">Personal recommendations feel <span class=\"s1\">more credible<\/span> than advertising.<\/li>\r\n\t<li class=\"p1\">We assume people we know share our values, needs, or standards.<\/li>\r\n<\/ul>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>mavens and influencers<\/h3>\r\n<p><span class=\"s2\"><b>Mavens<\/b><\/span> from the Yiddish word for \"expert\") are people who are highly knowledgeable, socially connected, and trusted. Marketers often target mavens to \u201cseed\u201d information that will spread through networks.<br \/>\r\n<br \/>\r\n<\/p>\r\n<p class=\"p1\">Today, many mavens operate within social media spaces as <i>influencers<\/i>, whose recommendations shape consumer behavior and cultural trends. Although influencers vary widely in expertise, the most persuasive ones function similarly to traditional mavens: they are knowledgeable, well-connected, and seen as authentic sources of advice.<\/p>\r\n<\/section>\r\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">A tech-savvy friend whose recommendations shape everyone\u2019s gadget purchases.<\/li>\r\n\t<li class=\"p1\">Content creators on YouTube or TikTok who review products and sway their followers.<\/li>\r\n\t<li class=\"p1\">Community leaders who endorse local events or causes.<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\"><span class=\"s1\">Mavens are <\/span>trusted opinion leaders<span class=\"s1\">.<\/span><\/li>\r\n\t<li class=\"p1\">They enjoy sharing information, making persuasion appear organic rather than forced.<\/li>\r\n<\/ul>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>presenting the message as education<\/h3>\r\n<p class=\"p1\">Sometimes messages are framed as objective guidance rather than persuasion. This lowers psychological resistance.<br \/>\r\n<br \/>\r\n<\/p>\r\n<p class=\"p1\">For example, used-car salespeople may call themselves \u201cproduct consultants\u201d who simply want to help you make the best choice (Levine, 2003). When framed as education rather than sales, people let their guard down.<\/p>\r\n<\/section>\r\n<p class=\"p4\"><b>Examples<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">\u201cI\u2019m not trying to sell you anything\u2014I just want you to understand how this works.\u201d<\/li>\r\n\t<li class=\"p1\">Health campaigns presented as informational workshops rather than advertisements.<\/li>\r\n\t<li class=\"p1\">Tech companies framing product tours as \u201clearn more\u201d rather than \u201cbuy now.\u201d<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">Educational framing signals <span class=\"s1\">credibility and expertise<\/span>.<\/li>\r\n\t<li class=\"p1\">People feel respected rather than pressured, reducing reactance.<\/li>\r\n<\/ul>\r\n<h2><b>Obligation &amp; Decision-Making Traps<\/b><\/h2>\r\n<p class=\"p1\">These techniques work by activating automatic psychological responses\u2014obligation, loss aversion, or the desire to maintain freedom.<\/p>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>free gifts and reciprocity<\/h3>\r\n<p>Reciprocity is a universal social rule: when someone gives us something, we feel obligated to return the favor (Gouldner, 1960).<\/p>\r\n<\/section>\r\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">Free samples at a grocery store increase the likelihood of purchase.<\/li>\r\n\t<li class=\"p1\">A colleague helps you with a task, and you feel compelled to support them later.<\/li>\r\n\t<li class=\"p1\">Street fundraisers hand out a flower or bracelet before asking for a donation.<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">Returning favors maintains <span class=\"s1\">social harmony<\/span>.<\/li>\r\n\t<li class=\"p1\">People feel uncomfortable benefiting without giving back.<\/li>\r\n<\/ul>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>the sunk cost trap<\/h3>\r\n<p class=\"p3\">The <span class=\"s2\"><b>sunk cost trap<\/b><\/span> occurs when people continue investing in something because they\u2019ve already spent time or money on it\u2014even when walking away would be wiser.<\/p>\r\n<\/section>\r\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">Staying in a long movie you dislike because you paid for the ticket.<\/li>\r\n\t<li class=\"p1\">Continuing a failing hobby, subscription, or course because you\u2019ve \u201cput so much into it.\u201d<\/li>\r\n\t<li class=\"p1\">Cult recruits becoming more committed the more time they invest.<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">People want to avoid feeling wasteful.<\/li>\r\n\t<li class=\"p1\">Backing out feels like admitting a mistake.<\/li>\r\n<\/ul>\r\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\r\n<h3>scarcity and psychological reactance<\/h3>\r\n<p class=\"p3\">Scarcity increases desirability, and psychological reactance makes us resist anything that threatens our freedom of choice.<\/p>\r\n<\/section>\r\n<p>In a classic study, Brehm &amp; Weinraub (1977), for example, placed 2-year-old boys in a room with a pair of equally attractive toys. One of the toys was placed next to a plexiglass wall; the other was set behind the plexiglass. For some boys, the wall was 1 foot high, which allowed the boys to easily reach over and touch the distant toy. Given this easy access, they showed no particular preference for one toy or the other. For other boys, however, the wall was a formidable 2 feet high, which required them to walk around the barrier to touch the toy. When confronted with this wall of inaccessibility, the boys headed directly for the forbidden fruit, touching it three times as quickly as the accessible toy. Research shows that much of that 2-year-old remains in adults, too. People resent being controlled. When a person seems too pushy, we get suspicious, annoyed, often angry, and yearn to retain our freedom of choice more than before. Brehm (1966) labeled this the principle of <strong>psychological reactance<\/strong>.<\/p>\r\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">\u201cOnly 2 left in stock!\u201d prompts instant purchases.<\/li>\r\n\t<li class=\"p1\">Limited-time sales increase urgency.<\/li>\r\n\t<li class=\"p1\">Children prefer a toy that is harder to access (Brehm &amp; Weinraub, 1977).<\/li>\r\n\t<li class=\"p1\">People resist pushy sales tactics because they feel controlled.<\/li>\r\n<\/ul>\r\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\r\n<ul>\r\n\t<li class=\"p1\">Scarcity implies <span class=\"s1\">value<\/span> and uniqueness.<\/li>\r\n\t<li class=\"p1\">Restrictions trigger a desire to <span class=\"s1\">reassert control<\/span> and maintain autonomy.<\/li>\r\n<\/ul>\r\n<section class=\"textbox tryIt\">[ohm2_question height=\"600\"]4361[\/ohm2_question]<\/section>","rendered":"<h2><b>Persuasion Tactics<\/b><\/h2>\n<p class=\"p1\">Persuasion strategies rely on predictable psychological tendencies\u2014our desire to stay consistent, to follow social norms, to trust experts, and to avoid feeling pressured. Understanding these patterns helps explain why certain techniques are effective in shaping attitudes and behavior.<\/p>\n<h2><b>Consistency-Based Techniques<\/b><\/h2>\n<p class=\"p1\">These strategies work because people want their attitudes and behaviors to align. Once we commit to something, even in a small way, we often feel internal pressure to stay consistent.<\/p>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>foot-in-the-door technique<\/h3>\n<p>The <span class=\"s1\"><b>foot-in-the-door technique<\/b><\/span> is a persuasion strategy in which agreeing to a <span class=\"s1\"><b>small, easy request<\/b><\/span> increases the likelihood that a person will later agree to a <span class=\"s1\"><b>larger, related request<\/b><\/span>. It\u00a0relies on the principle of <span class=\"s2\"><b>consistency<\/b><\/span>\u2014once we agree to a small request, we feel motivated to stay consistent by agreeing to a larger one ((Cialdini, 2001; Pliner et al., 1974)<\/p>\n<\/section>\n<figure style=\"width: 650px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/textimgs.s3.amazonaws.com\/ospsych\/m49120\/CNX_Psych_12_03_signs.jpg#fixme\" alt=\"Photograph A shows a campaign button. Photograph B shows a yard filled with numerous signs.\" width=\"650\" height=\"285\" data-media-type=\"image\/jpeg\" \/><figcaption class=\"wp-caption-text\"><strong>Figure 1<\/strong>. With the foot-in-the-door technique, getting someone to agree to a small request such as (a) wearing a campaign button can make them more likely to agree to a larger request, such as (b) putting campaigns signs in your yard. (credit a: modification of work by Joe Crawford; credit b: modification of work by &#8220;shutterblog&#8221;\/Flickr)<\/figcaption><\/figure>\n<p class=\"p3\">In a classic study, Freedman and Fraser (1966) found that people who first agreed to display a small, unobtrusive sign were <span class=\"s2\"><b>much more likely<\/b><\/span> to later agree to place a large, distracting sign in their yard. The small initial \u201cyes\u201d shifted how they saw themselves (\u201cI\u2019m helpful,\u201d \u201cI support this cause\u201d), making later compliance more likely.<\/p>\n<p class=\"p4\"><b>Everyday examples include:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">A teen asks for a small curfew extension, then later requests a larger one.<\/li>\n<li class=\"p1\">A salesperson encourages you to add a small upgrade to a purchase before suggesting a more expensive option.<\/li>\n<li class=\"p1\">Apps ask for minor permissions first (notifications) before requesting more invasive ones\u2014a modern, digital form of foot-in-the-door (Millett et al., 2022).<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<p class=\"p3\">We want our attitudes and behaviors to align. A small act of compliance increases the pressure\u2014internally\u2014to remain consistent.<\/p>\n<section class=\"textbox tryIt\"><iframe loading=\"lazy\" id=\"ohm4360\" class=\"resizable\" src=\"https:\/\/ohm.one.lumenlearning.com\/multiembedq.php?id=4360&theme=lumen&iframe_resize_id=ohm4360&source=tnh&show_question_numbers\" width=\"100%\" height=\"300\"><\/iframe><\/section>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3><b>door-in-the-face technique<\/b><\/h3>\n<p class=\"p1\">The <span class=\"s1\"><b>door-in-the-face technique<\/b><\/span> is a persuasion strategy in which a persuader begins with a <span class=\"s1\"><b>large request<\/b><\/span> that is expected to be rejected, then follows with a <span class=\"s1\"><b>much smaller request<\/b><\/span>\u2014the one they actually want. Because the second request feels like a concession, people are more likely to agree (Mowen &amp; Cialdini, 1980).<\/p>\n<\/section>\n<p class=\"p1\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">A charity volunteer first asks you to commit 10 hours a week, then \u201cbacks down\u201d to asking for a small $10 donation.<\/li>\n<li class=\"p1\">A friend asks you to help them move all day Saturday, then asks instead for just one hour of help.<\/li>\n<li class=\"p1\">A tech company asks you to complete a long survey, then redirects you to a brief \u201cimportant\u201d one\u2014doubling participation rates.<\/li>\n<\/ul>\n<p class=\"p1\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">The second request feels like a concession, and we feel social pressure to reciprocate.<\/li>\n<li class=\"p1\">The smaller request appears reasonable by comparison, making compliance feel polite and fair.<\/li>\n<\/ul>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3><b>\u201cthat\u2019s-not-all\u201d technique<\/b><\/h3>\n<p class=\"p3\">The <span class=\"s2\"><b>that\u2019s-not-all technique<\/b><\/span> involves offering an initial high price and then\u2014before the customer can respond\u2014sweetening the deal with discounts or bonuses (Burger, 1986).<\/p>\n<\/section>\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">\u201cThis cupcake is 75 cents\u2026 but wait\u2014that\u2019s not all! Today it comes with two cookies!\u201d<\/li>\n<li class=\"p1\">Infomercials that add extra products (\u201cBut if you call now\u2026\u201d) before you decide.<\/li>\n<li class=\"p1\">Online shopping carts that add bonus items or exclusive discounts as you linger.<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">The added bonus feels like a <span class=\"s1\">favor<\/span>, triggering reciprocity.<\/li>\n<li class=\"p1\">The customer is kept in a moment of indecision, and the improved offer gives an <span class=\"s1\">easy way to say yes<\/span>.<\/li>\n<\/ul>\n<h2>Social Influence &amp; Norm-Based Techniques<\/h2>\n<h3><b>social proof<\/b><\/h3>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>social proof<\/h3>\n<p class=\"p1\"><span class=\"s1\"><b>Social proof<\/b><\/span> describes how we look to other people\u2019s behavior to decide what is correct or desirable. When many people seem to approve of something, we assume they must know something we don\u2019t.<\/p>\n<p class=\"p1\">For example, classic research showed that audiences laughed longer and harder when a laugh track was present\u2014even when they knew the laughs were canned (Fuller &amp; Skeehy-Skeffington, 1974).<\/p>\n<\/section>\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">A restaurant is crowded, so you assume the food must be good.<\/li>\n<li class=\"p1\">Tip jars with money already inside receive more tips.<\/li>\n<li class=\"p1\">Streaming services highlight \u201cTop 10 Today,\u201d increasing views through popularity signals.<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">We rely on others as shortcuts for decision-making when uncertain.<\/li>\n<li class=\"p1\">Conformity pressures make us want to align with group behavior.<\/li>\n<\/ul>\n<h3><b>testimonials and celebrity endorsements<\/b><\/h3>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>celebrity endorsements<\/h3>\n<p>Celebrity or expert endorsements influence attitudes by leveraging perceived <span class=\"s2\"><b>credibility<\/b><\/span>, <span class=\"s2\"><b>likability<\/b><\/span>, and <span class=\"s2\"><b>status<\/b><\/span>.<\/p>\n<\/section>\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">A famous athlete promotes a shoe brand, increasing sales even without evidence of product quality.<\/li>\n<li class=\"p1\">Influencers review skincare products, leading followers to assume the influencer is knowledgeable.<\/li>\n<li class=\"p1\">Children in FTC-funded studies believed toys endorsed by race car drivers were faster and better (Ross et al., 1984).<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">People assume admired or authoritative figures possess <span class=\"s1\">expertise<\/span>.<\/li>\n<li class=\"p1\">Likability and familiarity create <span class=\"s1\">positive associations<\/span> with the product.<\/li>\n<\/ul>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>word of mouth<\/h3>\n<p>People value recommendations from friends, family, and peers more than formal advertising. Surveys consistently find that personal referrals are highly persuasive for decisions ranging from choosing doctors to buying movies.<\/p>\n<\/section>\n<p class=\"p3\"><span class=\"s2\"><b>Word of mouth<\/b><\/span> describes how people rely on trusted friends and acquaintances for recommendations.<\/p>\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">Choosing a doctor or mechanic based on a friend\u2019s advice.<\/li>\n<li class=\"p1\">Picking a movie because someone you know recommended it.<\/li>\n<li class=\"p1\">Reading online reviews to determine whether a product is worth buying.<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">Personal recommendations feel <span class=\"s1\">more credible<\/span> than advertising.<\/li>\n<li class=\"p1\">We assume people we know share our values, needs, or standards.<\/li>\n<\/ul>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>mavens and influencers<\/h3>\n<p><span class=\"s2\"><b>Mavens<\/b><\/span> from the Yiddish word for &#8220;expert&#8221;) are people who are highly knowledgeable, socially connected, and trusted. Marketers often target mavens to \u201cseed\u201d information that will spread through networks.<\/p>\n<p class=\"p1\">Today, many mavens operate within social media spaces as <i>influencers<\/i>, whose recommendations shape consumer behavior and cultural trends. Although influencers vary widely in expertise, the most persuasive ones function similarly to traditional mavens: they are knowledgeable, well-connected, and seen as authentic sources of advice.<\/p>\n<\/section>\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">A tech-savvy friend whose recommendations shape everyone\u2019s gadget purchases.<\/li>\n<li class=\"p1\">Content creators on YouTube or TikTok who review products and sway their followers.<\/li>\n<li class=\"p1\">Community leaders who endorse local events or causes.<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\"><span class=\"s1\">Mavens are <\/span>trusted opinion leaders<span class=\"s1\">.<\/span><\/li>\n<li class=\"p1\">They enjoy sharing information, making persuasion appear organic rather than forced.<\/li>\n<\/ul>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>presenting the message as education<\/h3>\n<p class=\"p1\">Sometimes messages are framed as objective guidance rather than persuasion. This lowers psychological resistance.<\/p>\n<p class=\"p1\">For example, used-car salespeople may call themselves \u201cproduct consultants\u201d who simply want to help you make the best choice (Levine, 2003). When framed as education rather than sales, people let their guard down.<\/p>\n<\/section>\n<p class=\"p4\"><b>Examples<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">\u201cI\u2019m not trying to sell you anything\u2014I just want you to understand how this works.\u201d<\/li>\n<li class=\"p1\">Health campaigns presented as informational workshops rather than advertisements.<\/li>\n<li class=\"p1\">Tech companies framing product tours as \u201clearn more\u201d rather than \u201cbuy now.\u201d<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">Educational framing signals <span class=\"s1\">credibility and expertise<\/span>.<\/li>\n<li class=\"p1\">People feel respected rather than pressured, reducing reactance.<\/li>\n<\/ul>\n<h2><b>Obligation &amp; Decision-Making Traps<\/b><\/h2>\n<p class=\"p1\">These techniques work by activating automatic psychological responses\u2014obligation, loss aversion, or the desire to maintain freedom.<\/p>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>free gifts and reciprocity<\/h3>\n<p>Reciprocity is a universal social rule: when someone gives us something, we feel obligated to return the favor (Gouldner, 1960).<\/p>\n<\/section>\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">Free samples at a grocery store increase the likelihood of purchase.<\/li>\n<li class=\"p1\">A colleague helps you with a task, and you feel compelled to support them later.<\/li>\n<li class=\"p1\">Street fundraisers hand out a flower or bracelet before asking for a donation.<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">Returning favors maintains <span class=\"s1\">social harmony<\/span>.<\/li>\n<li class=\"p1\">People feel uncomfortable benefiting without giving back.<\/li>\n<\/ul>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>the sunk cost trap<\/h3>\n<p class=\"p3\">The <span class=\"s2\"><b>sunk cost trap<\/b><\/span> occurs when people continue investing in something because they\u2019ve already spent time or money on it\u2014even when walking away would be wiser.<\/p>\n<\/section>\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">Staying in a long movie you dislike because you paid for the ticket.<\/li>\n<li class=\"p1\">Continuing a failing hobby, subscription, or course because you\u2019ve \u201cput so much into it.\u201d<\/li>\n<li class=\"p1\">Cult recruits becoming more committed the more time they invest.<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">People want to avoid feeling wasteful.<\/li>\n<li class=\"p1\">Backing out feels like admitting a mistake.<\/li>\n<\/ul>\n<section class=\"textbox keyTakeaway\" aria-label=\"Key Takeaway\">\n<h3>scarcity and psychological reactance<\/h3>\n<p class=\"p3\">Scarcity increases desirability, and psychological reactance makes us resist anything that threatens our freedom of choice.<\/p>\n<\/section>\n<p>In a classic study, Brehm &amp; Weinraub (1977), for example, placed 2-year-old boys in a room with a pair of equally attractive toys. One of the toys was placed next to a plexiglass wall; the other was set behind the plexiglass. For some boys, the wall was 1 foot high, which allowed the boys to easily reach over and touch the distant toy. Given this easy access, they showed no particular preference for one toy or the other. For other boys, however, the wall was a formidable 2 feet high, which required them to walk around the barrier to touch the toy. When confronted with this wall of inaccessibility, the boys headed directly for the forbidden fruit, touching it three times as quickly as the accessible toy. Research shows that much of that 2-year-old remains in adults, too. People resent being controlled. When a person seems too pushy, we get suspicious, annoyed, often angry, and yearn to retain our freedom of choice more than before. Brehm (1966) labeled this the principle of <strong>psychological reactance<\/strong>.<\/p>\n<p class=\"p4\"><b>Examples:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">\u201cOnly 2 left in stock!\u201d prompts instant purchases.<\/li>\n<li class=\"p1\">Limited-time sales increase urgency.<\/li>\n<li class=\"p1\">Children prefer a toy that is harder to access (Brehm &amp; Weinraub, 1977).<\/li>\n<li class=\"p1\">People resist pushy sales tactics because they feel controlled.<\/li>\n<\/ul>\n<p class=\"p4\"><b>Why it works:<\/b><b><\/b><\/p>\n<ul>\n<li class=\"p1\">Scarcity implies <span class=\"s1\">value<\/span> and uniqueness.<\/li>\n<li class=\"p1\">Restrictions trigger a desire to <span class=\"s1\">reassert control<\/span> and maintain autonomy.<\/li>\n<\/ul>\n<section class=\"textbox tryIt\"><iframe loading=\"lazy\" id=\"ohm4361\" class=\"resizable\" src=\"https:\/\/ohm.one.lumenlearning.com\/multiembedq.php?id=4361&theme=lumen&iframe_resize_id=ohm4361&source=tnh&show_question_numbers\" width=\"100%\" height=\"600\"><\/iframe><\/section>\n","protected":false},"author":20,"menu_order":15,"template":"","meta":{"_candela_citation":"[{\"type\":\"cc\",\"description\":\"Persuasion: So Easily Fooled\",\"author\":\" Robert V. 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