{"id":3110,"date":"2023-02-19T16:11:34","date_gmt":"2023-02-19T16:11:34","guid":{"rendered":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/chapter\/apply-it-12-1-the-hawthorne-effect\/"},"modified":"2023-09-15T17:23:31","modified_gmt":"2023-09-15T17:23:31","slug":"apply-it-12-1-the-hawthorne-effect","status":"publish","type":"chapter","link":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/chapter\/apply-it-12-1-the-hawthorne-effect\/","title":{"raw":"Apply It 12.1: The Hawthorne Effect","rendered":"Apply It 12.1: The Hawthorne Effect"},"content":{"raw":"<section class=\"textbox learningGoals\">\r\n<ul>\r\n \t<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Understand the Hawthorne effect&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:13185,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:10}\">Understand the Hawthorne effect<\/span><\/li>\r\n \t<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Understand the role of the Hawthorne effect in management&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:12672,&quot;10&quot;:0,&quot;11&quot;:4,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:10}\">Understand the role of the Hawthorne effect in management<\/span><\/li>\r\n<\/ul>\r\n<\/section><section class=\"textbox example\">[videopicker divId=\"tnh-video-picker\" title=\"The Hawthorne Effect in Action\" label=\"Select Video\"][videooption displayName=\"Culture of Belonging at American Express\" value=\"https:\/\/www.youtube.com\/watch?v=Lkyp1j9SvVU\"][videooption displayName=\"Hilton Investing in Employees\" value=\"https:\/\/www.youtube.com\/watch?v=k9gfFOwbk-0\"] [videooption displayName=\"Freedom and Responsibility at Netflix\" value=\"https:\/\/www.youtube.com\/watch?v=pl4UYZfVmTA&amp;t=74s\"][\/videopicker]<\/section>You can view the <a href=\"https:\/\/course-building.s3.us-west-2.amazonaws.com\/Intro+to+Business\/transcripts\/IfoundmyplaceatAmexAmericanExpress.html\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">transcript for \u201cI found my place at Amex | American Express\u201d here (opens in new window).<\/span>\r\n<\/a>You can view the <a href=\"https:\/\/course-building.s3.us-west-2.amazonaws.com\/Intro+to+Business\/transcripts\/ThriveatHiltonFinancialWellness.html\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">transcript for \u201cThrive at Hilton: Financial Wellness\u201d here (opens in new window).<\/span><\/a>\r\n\r\nIn the videos above, workers express how they appreciate certain aspects of their work environment. The Hawthorne studies showed that workers respond positively if they feel that management cares about them personally. What kind of actions would show you that management is concerned about employee welfare and make you more motivated?\r\n[reveal-answer q=\"123292\"]Click to Show Sample Answer[\/reveal-answer]\r\n[hidden-answer a=\"123292\"]Your answer will depend on your personal preferences. The employees at American Express valued the organization's inclusive culture which allowed them to feel like they could be themselves and do their best work. Hilton employees felt that the organization's effort to promote financial wellness was a sign that Hilton was investing in workers. Meanwhile, at Netflix, employees took pride in how much freedom they have to make decisions independently. These are all different ways that management addresses employee welfare.[\/hidden-answer]","rendered":"<section class=\"textbox learningGoals\">\n<ul>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Understand the Hawthorne effect&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:13185,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:0,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:10}\">Understand the Hawthorne effect<\/span><\/li>\n<li><span data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;Understand the role of the Hawthorne effect in management&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:12672,&quot;10&quot;:0,&quot;11&quot;:4,&quot;15&quot;:&quot;Calibri&quot;,&quot;16&quot;:10}\">Understand the role of the Hawthorne effect in management<\/span><\/li>\n<\/ul>\n<\/section>\n<section class=\"textbox example\">\n<div id=\"tnh-video-picker\" class=\"videoPicker\">\n<h3>The Hawthorne Effect in Action<\/h3>\n<form><label>Select Video:<\/label><select name=\"video\"><option value=\"https:\/\/www.youtube.com\/embed\/Lkyp1j9SvVU\">Culture of Belonging at American Express<\/option><option value=\"https:\/\/www.youtube.com\/embed\/k9gfFOwbk-0\">Hilton Investing in Employees<\/option><option value=\"https:\/\/www.youtube.com\/embed\/pl4UYZfVmTA\">Freedom and Responsibility at Netflix<\/option><\/select><\/form>\n<div class=\"videoContainer\"><iframe src=\"https:\/\/www.youtube.com\/embed\/Lkyp1j9SvVU\" allowfullscreen><\/iframe><\/div>\n<\/section>\n<p>You can view the <a href=\"https:\/\/course-building.s3.us-west-2.amazonaws.com\/Intro+to+Business\/transcripts\/IfoundmyplaceatAmexAmericanExpress.html\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">transcript for \u201cI found my place at Amex | American Express\u201d here (opens in new window).<\/span><br \/>\n<\/a>You can view the <a href=\"https:\/\/course-building.s3.us-west-2.amazonaws.com\/Intro+to+Business\/transcripts\/ThriveatHiltonFinancialWellness.html\" target=\"_blank\" rel=\"noopener\"><span class=\"s1\">transcript for \u201cThrive at Hilton: Financial Wellness\u201d here (opens in new window).<\/span><\/a><\/p>\n<p>In the videos above, workers express how they appreciate certain aspects of their work environment. The Hawthorne studies showed that workers respond positively if they feel that management cares about them personally. What kind of actions would show you that management is concerned about employee welfare and make you more motivated?<\/p>\n<div class=\"qa-wrapper\" style=\"display: block\"><button class=\"show-answer show-answer-button collapsed\" data-target=\"q123292\">Click to Show Sample Answer<\/button><\/p>\n<div id=\"q123292\" class=\"hidden-answer\" style=\"display: none\">Your answer will depend on your personal preferences. The employees at American Express valued the organization&#8217;s inclusive culture which allowed them to feel like they could be themselves and do their best work. Hilton employees felt that the organization&#8217;s effort to promote financial wellness was a sign that Hilton was investing in workers. Meanwhile, at Netflix, employees took pride in how much freedom they have to make decisions independently. These are all different ways that management addresses employee welfare.<\/div>\n<\/div>\n","protected":false},"author":21,"menu_order":5,"template":"","meta":{"_candela_citation":"[{\"type\":\"copyrighted_video\",\"description\":\"I found my place at Amex | American Express\",\"author\":\"American Express\",\"organization\":\"\",\"url\":\"https:\/\/www.youtube.com\/watch?v=Lkyp1j9SvVU\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"},{\"type\":\"copyrighted_video\",\"description\":\"Thrive at Hilton: Financial Wellness\",\"author\":\"Hilton Newsroom\",\"organization\":\"\",\"url\":\"https:\/\/www.youtube.com\/watch?v=k9gfFOwbk-0\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"},{\"type\":\"copyrighted_video\",\"description\":\"Netflix Culture: Freedom and Responsibility\",\"author\":\"WeAreNetflix\",\"organization\":\"\",\"url\":\"https:\/\/youtu.be\/pl4UYZfVmTA\",\"project\":\"\",\"license\":\"arr\",\"license_terms\":\"Standard YouTube License\"}]","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"part":3105,"module-header":"apply_it","content_attributions":[{"type":"copyrighted_video","description":"I found my place at Amex | American Express","author":"American Express","organization":"","url":"https:\/\/www.youtube.com\/watch?v=Lkyp1j9SvVU","project":"","license":"arr","license_terms":"Standard YouTube License"},{"type":"copyrighted_video","description":"Thrive at Hilton: Financial Wellness","author":"Hilton Newsroom","organization":"","url":"https:\/\/www.youtube.com\/watch?v=k9gfFOwbk-0","project":"","license":"arr","license_terms":"Standard YouTube License"},{"type":"copyrighted_video","description":"Netflix Culture: Freedom and Responsibility","author":"WeAreNetflix","organization":"","url":"https:\/\/youtu.be\/pl4UYZfVmTA","project":"","license":"arr","license_terms":"Standard YouTube License"}],"internal_book_links":[],"video_content":[{"divId":"tnh-video-picker","title":"The Hawthorne Effect in Action","label":"Select Video","video_collection":[{"displayName":"Culture of Belonging at American Express","value":"https:\/\/www.youtube.com\/embed\/Lkyp1j9SvVU"},{"displayName":"Hilton Investing in Employees","value":"https:\/\/www.youtube.com\/embed\/k9gfFOwbk-0"},{"displayName":"Freedom and Responsibility at Netflix","value":"https:\/\/www.youtube.com\/embed\/pl4UYZfVmTA"}]}],"cc_video_embed_content":{"cc_scripts":"","media_targets":[]},"try_it_collection":null,"_links":{"self":[{"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/pressbooks\/v2\/chapters\/3110"}],"collection":[{"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":11,"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/pressbooks\/v2\/chapters\/3110\/revisions"}],"predecessor-version":[{"id":8583,"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/pressbooks\/v2\/chapters\/3110\/revisions\/8583"}],"part":[{"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/pressbooks\/v2\/parts\/3105"}],"metadata":[{"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/pressbooks\/v2\/chapters\/3110\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/wp\/v2\/media?parent=3110"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/pressbooks\/v2\/chapter-type?post=3110"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/wp\/v2\/contributor?post=3110"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/introductiontobusiness\/wp-json\/wp\/v2\/license?post=3110"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}