Recognize different types of power that leaders use
Recognize different management styles
Recognize different leadership styles
Leadership Transformation in Retail
This Apply It continues using the Barnes and Noble case study video from earlier in this module. The video is included below in case you want to refresh your memory about specific details, but if you have already watched it, you don’t need to watch it again.
Power Shifts
Under CEO James Daunt’s leadership, Barnes & Noble shifted from a standardized corporate approach to empowering local store managers to make decisions about inventory and displays based on their knowledge of local customer preferences.
James Daunt previously founded his own independent bookstore. How might this entrepreneurial background influence his leadership approach at Barnes & Noble?
James Daunt’s experience as the founder of Daunt Books likely gives him a unique perspective that significantly influences his leadership approach at Barnes & Noble. His entrepreneurial background provides firsthand knowledge of what makes independent bookstores special: the personalized curation, community connection, and distinct atmosphere that larger chains often lack. This explains his quote in the video: “It felt entirely intuitive to me that you allow each bookstore to run as an independent bookstore. They will create much more interesting, much more dynamic, much more engaging bookstores.”
As an entrepreneur, Daunt likely developed skills in spotting market opportunities and taking calculated risks, which explains his willingness to implement a dramatic strategy shift at Barnes & Noble. His experience running his own bookstore probably gave him practical insights into inventory management and customer preferences that corporate executives might miss. This hands-on knowledge helps him understand the challenges store managers face and the potential benefits of giving them more autonomy.
Furthermore, his entrepreneurial mindset likely emphasizes innovation and adaptability rather than rigid adherence to established practices. Having successfully applied similar strategies at Waterstones, turning a 42.91 million pound loss into a 16.32 million pound profit, Daunt brings both the thinking of an entrepreneur and the proven track record needed to inspire confidence in his leadership during this organizational transformation.