- Understand the Hawthorne effect
- Understand the role of the Hawthorne effect in management
The Hawthorne Effect in Action
You can view the transcript for “I found my place at Amex | American Express” here (opens in new window).
You can view the transcript for “Thrive at Hilton: Financial Wellness” here (opens in new window).
In the videos above, workers express how they appreciate certain aspects of their work environment. The Hawthorne studies showed that workers respond positively if they feel that management cares about them personally. What kind of actions would show you that management is concerned about employee welfare and make you more motivated?