- Understand the importance of effective communication and recognize common barriers to effective communication
- Identify different channels of communication
- Recognize how you should use different channels of communication
- Recognize different ways that communication can flow
- Understand the difference between formal and informal communication networks
Benefits of Good Communication in the Workplace
Communication Channels
You can view the transcript for “Selecting Your Communication Channel” here (opens in new window).
Communication Flows
You can view the transcript for “Organizational Communication” here (opens in new window).