Communication^[1]

The ability to clearly and effectively exchange information is a critical skill for your career development. Communication includes written and verbal forms.

• Written communication can be presented in text messages, emails, memos, letters, reports, slides, or other forms.
• Verbal communication can take place in person, by phone, by video conferencing, or can be recorded.

What is important to note is that in each form of communication, you will need to consider the context and the tone that is considered customary and professional for that particular situation. You also need to consider the purpose of your communication. Are you simply presenting information or do you need to convince a decision maker to agree with your analysis and adopt your recommendations? Are you updating a coworker with whom you have an established relationship or are you trying to get to know someone who is new to your team?

Always consider your audience before you decide what to say.