- Identify instant messaging applications and capabilities
- Identify video conference applications and capabilities
- Identify the best communication tool for various situations and scenarios
Digital communication has changed the modern business environment. We already covered email communications, but sometimes you may need to communicate over the phone or video conference. A video conferencing application like Zoom, Teams, Skype, or Google Meet is a great way to speak in real time even though you are in different locations.
Other times you may want to communicate with someone in a manner that is shorter and more immediate than email. In your personal group of family and friends, you would typically send a text message in this case. In the business world, you may want to use an instant messaging application to send a message.
Instant Messaging Applications
Instant messaging applications in a business context are tools that allow real-time text-based communication between individuals or groups within an organization. These applications, such as Slack, Microsoft Teams, and WhatsApp, enable quick and efficient communication, facilitating collaboration, decision-making, and problem-solving. They often include features such as file sharing, group chats, and integration with other business tools, helping to streamline workflows and keep team members connected, regardless of their physical location. By using instant messaging apps, businesses can enhance productivity, improve response times, and foster a more collaborative work environment.