Resilience<\/strong>\u00a0\u2014 you quickly adapt to changing circumstances; you make tough decisions without agonizing or long delay; you embrace a hard challenge.<\/li>\r\n<\/ul>\r\n<\/blockquote>\r\nCo-CEO Greg Peters explained that Netflix prioritizes culture over strategy and execution because a strong culture will lead to better performance.[footnote]\u201cNetflix Culture.\u201d[\/footnote]<\/p>\r\n\r\nHow might the subjective nature of the \u201ckeeper test\u201d reinforce managers\u2019 unconscious biases when deciding whether to hire, retain, promote, or rehire an employee?<\/h3>\r\n
[reveal-answer q=\"724708\"]Click to Show Sample Answer[\/reveal-answer]
\r\n[hidden-answer a=\"724708\"]The subjective nature of the \"keeper test\" can reinforce managers' unconscious biases in several ways:<\/p>\r\n
\r\n\t- Affinity Bias<\/strong>: Managers may favor employees who share similar backgrounds, interests, or communication styles, mistaking these similarities for competence or cultural fit.<\/li>\r\n\t
- Stereotyping<\/strong>: Unconscious stereotypes about race, gender, age, or other characteristics may influence decisions, leading to biased assessments of employees' potential and performance.<\/li>\r\n\t
- Personal Preferences<\/strong>: Managers might feel more comfortable with employees who reflect their own cultural norms and values, thus potentially overlooking the contributions of those who bring different perspectives. Managers may also be inclined to retain employees with whom they have developed a personal rapport, possibly at the expense of diversity and innovation within the team.<\/li>\r\n<\/ul>\r\n
[\/hidden-answer]<\/p>\r\n
In what ways could the emphasis on personal attributes potentially disadvantage individuals from varied backgrounds who may exhibit these traits differently?<\/h3>\r\n
[reveal-answer q=\"313174\"]Click to Show Sample Answer[\/reveal-answer]
\r\n[hidden-answer a=\"313174\"]The emphasis on personal attributes could disadvantage individuals from diverse backgrounds in several ways:<\/p>\r\n
\r\n\t- Cultural Expressions<\/strong>: Different cultures express attributes like selflessness and creativity in varied ways.\r\n\r\n
\r\n\t- Example: Suppose that a team member downplays their own contributions to highlight those of their teammates. East Asian culture tends to emphasize humility over assertiveness.[footnote]Somers, Meredith. \u201cA cultural clue to why East Asians are kept from US C-suites.\u201d MIT Sloan, May 3, 2021. Accessed July 3, 2024. https:\/\/mitsloan.mit.edu\/ideas-made-to-matter\/a-cultural-clue-to-why-east-asians-are-kept-us-c-suites[\/footnote] However, from an American cultural perspective that values individual achievement, modesty could be perceived as a lack of confidence, potentially leading to undervaluation of employees' contributions.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t
- Communication Styles<\/strong>: People from different backgrounds may have different ways of communicating their ideas and feedback.\r\n\r\n
\r\n\t- Example: In the U.S., a direct communication style is often valued for honesty and transparency. In contrast, Mexican culture emphasizes politeness and avoiding confrontations so a more indirect communication style is common.[footnote]Aguilera, Alex. \u201cBusiness Etiquette in Mexico: Cultural Insights for Success.\u201d Prince Manufacturing, April 15, 2024. https:\/\/princemanufacturing.com\/business-etiquette-in-mexico-cultural-insights-for-success\/[\/footnote] Such differences can affect how team members' contributions are perceived.<\/li>\r\n<\/ul>\r\n<\/li>\r\n\t
- Risk-Taking Norms<\/strong>: The attribute of \"courage\" might be displayed differently across cultures.\r\n\r\n
\r\n\t- Example: In the highly individualistic American culture, innovating and challenging the norm tends to be valued. Meanwhile, in Scandinavian countries, there is a tendency to prioritize established processes and careful evaluation before starting something new.[footnote]Nordick, Amanda. \u201cConsider It Culture: The Dynamics of Risk-Aversion and Risk-Taking.\u201d North Dakota Trade Office, March 4, 2024. https:\/\/ndto.com\/consider-it-culture-the-dynamics-of-risk-aversion-and-risk-taking\/[\/footnote] This can lead to biased evaluations based on different preferences for risk-taking.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n
[\/hidden-answer]<\/p>\r\n<\/section>\r\n