{"id":2682,"date":"2024-04-03T13:40:07","date_gmt":"2024-04-03T13:40:07","guid":{"rendered":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/?post_type=chapter&#038;p=2682"},"modified":"2025-10-16T02:44:20","modified_gmt":"2025-10-16T02:44:20","slug":"get-stronger-10","status":"publish","type":"chapter","link":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/chapter\/get-stronger-10\/","title":{"raw":"Get Stronger","rendered":"Get Stronger"},"content":{"raw":"<h2>AI Email Assistant<\/h2>\r\n<p>Artificial intelligence (AI) tools have revolutionized workplace productivity by automating repetitive tasks, providing data-driven insights, and enhancing decision-making processes. In this activity, we will explore how AI can serve as a writing partner when you are responding to emails in the workplace.<\/p>\r\n<p>[content_embed content_url=\"https:\/\/course-building.s3.us-west-2.amazonaws.com\/BCommMgrs\/Twine+Files\/M10Practice.html\"][\/content_embed]<\/p>\r\n<h2>AI Property Management Assistants[footnote]Weed, Julie. \u201cWhen Your Building Super Is an A.I. Bot.\u201d <em>NY Times<\/em>, June 26, 2024. Accessed June 26, 2024. https:\/\/www.nytimes.com\/2024\/06\/26\/business\/ai-bots-property-managers.html[\/footnote]<\/h2>\r\n<p>The District at Cypress Waters is an apartment complex in Dallas, Texas. The property management team there includes:<\/p>\r\n<ul>\r\n\t<li>Matt, a friendly and helpful maintenance coordinator who takes requests and manages appointments<\/li>\r\n\t<li>Lisa, who answers leasing questions from prospective tenants in a professional and informative way<\/li>\r\n\t<li>Hunter, who reminds tenants to pay rent in a stern and authoritative tone<\/li>\r\n<\/ul>\r\n<p>Matt, Lisa, and Hunter are all AI-powered chatbots. The human property manager, Jason Busboom, chose the tone that each chatbot uses. Because the chatbots are always available to respond to messages, the human staff working at the District have more time to focus on other aspects of their jobs, and this has made it much easier for them to coordinate vacation time.<\/p>\r\n<p>These virtual assistants can ask follow-up questions to help identify the exact maintenance issue a tenant is having. They can also show a video tutorial so that a tenant can take an intermediate step, such as turning off the water in case of a leak, before a person can be there to do the repair.<\/p>\r\n<p>While AI bots may be able to make providing services more cost-effective and efficient, some people feel the bots lack an authentic human touch. Others get frustrated when they present a more complicated problem that the bot is not programmed to handle.<\/p>\r\n<section class=\"textbox connectIt\" aria-label=\"Connect It\">\r\n<h3>How might tenants' trust in property management companies be affected if they are not informed that they are interacting with A.I. bots?<\/h3>\r\n<p>[reveal-answer q=\"78323\"]Click to Show Sample Answer[\/reveal-answer]<br \/>\r\n[hidden-answer a=\"78323\"]Trust directly impacts tenant satisfaction. Deception can lead to dissatisfaction, even if the AI bots provide efficient service. This may result in negative reviews, increased complaints, and higher tenant turnover.<\/p>\r\n<p>Tenants might perceive automated interactions as a lack of genuine care. If they are informed that they're interacting with AI, they may have different expectations and reduced frustration when bots cannot handle complex issues.[\/hidden-answer]<\/p>\r\n<\/section>\r\n<p><iframe src=\"https:\/\/lumenlearning.h5p.com\/content\/1292299330271249398\/embed\" width=\"1088\" height=\"637\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" aria-label=\"BComm M10 Get Stronger Flashcards\"><\/iframe><script src=\"https:\/\/lumenlearning.h5p.com\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script><\/p>","rendered":"<h2>AI Email Assistant<\/h2>\n<p>Artificial intelligence (AI) tools have revolutionized workplace productivity by automating repetitive tasks, providing data-driven insights, and enhancing decision-making processes. In this activity, we will explore how AI can serve as a writing partner when you are responding to emails in the workplace.<\/p>\n<p><iframe loading=\"lazy\" id=\"content_embed\" class=\"resizable\" src=\"https:\/\/course-building.s3.us-west-2.amazonaws.com\/BCommMgrs\/Twine+Files\/M10Practice.html\" width=\"100%\" height=\"500\" ><\/iframe><\/p>\n<h2>AI Property Management Assistants<a class=\"footnote\" title=\"Weed, Julie. \u201cWhen Your Building Super Is an A.I. Bot.\u201d NY Times, June 26, 2024. Accessed June 26, 2024. https:\/\/www.nytimes.com\/2024\/06\/26\/business\/ai-bots-property-managers.html\" id=\"return-footnote-2682-1\" href=\"#footnote-2682-1\" aria-label=\"Footnote 1\"><sup class=\"footnote\">[1]<\/sup><\/a><\/h2>\n<p>The District at Cypress Waters is an apartment complex in Dallas, Texas. The property management team there includes:<\/p>\n<ul>\n<li>Matt, a friendly and helpful maintenance coordinator who takes requests and manages appointments<\/li>\n<li>Lisa, who answers leasing questions from prospective tenants in a professional and informative way<\/li>\n<li>Hunter, who reminds tenants to pay rent in a stern and authoritative tone<\/li>\n<\/ul>\n<p>Matt, Lisa, and Hunter are all AI-powered chatbots. The human property manager, Jason Busboom, chose the tone that each chatbot uses. Because the chatbots are always available to respond to messages, the human staff working at the District have more time to focus on other aspects of their jobs, and this has made it much easier for them to coordinate vacation time.<\/p>\n<p>These virtual assistants can ask follow-up questions to help identify the exact maintenance issue a tenant is having. They can also show a video tutorial so that a tenant can take an intermediate step, such as turning off the water in case of a leak, before a person can be there to do the repair.<\/p>\n<p>While AI bots may be able to make providing services more cost-effective and efficient, some people feel the bots lack an authentic human touch. Others get frustrated when they present a more complicated problem that the bot is not programmed to handle.<\/p>\n<section class=\"textbox connectIt\" aria-label=\"Connect It\">\n<h3>How might tenants&#8217; trust in property management companies be affected if they are not informed that they are interacting with A.I. bots?<\/h3>\n<p><div class=\"qa-wrapper\" style=\"display: block\"><button class=\"show-answer show-answer-button collapsed\" data-target=\"q78323\">Click to Show Sample Answer<\/button><\/p>\n<div id=\"q78323\" class=\"hidden-answer\" style=\"display: none\">Trust directly impacts tenant satisfaction. Deception can lead to dissatisfaction, even if the AI bots provide efficient service. This may result in negative reviews, increased complaints, and higher tenant turnover.<\/p>\n<p>Tenants might perceive automated interactions as a lack of genuine care. If they are informed that they&#8217;re interacting with AI, they may have different expectations and reduced frustration when bots cannot handle complex issues.<\/p><\/div>\n<\/div>\n<\/section>\n<p><iframe loading=\"lazy\" src=\"https:\/\/lumenlearning.h5p.com\/content\/1292299330271249398\/embed\" width=\"1088\" height=\"637\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\" aria-label=\"BComm M10 Get Stronger Flashcards\"><\/iframe><script src=\"https:\/\/lumenlearning.h5p.com\/js\/h5p-resizer.js\" charset=\"UTF-8\"><\/script><\/p>\n<hr class=\"before-footnotes clear\" \/><div class=\"footnotes\"><ol><li id=\"footnote-2682-1\">Weed, Julie. \u201cWhen Your Building Super Is an A.I. Bot.\u201d <em>NY Times<\/em>, June 26, 2024. Accessed June 26, 2024. https:\/\/www.nytimes.com\/2024\/06\/26\/business\/ai-bots-property-managers.html <a href=\"#return-footnote-2682-1\" class=\"return-footnote\" aria-label=\"Return to footnote 1\">&crarr;<\/a><\/li><\/ol><\/div>","protected":false},"author":21,"menu_order":26,"template":"","meta":{"_candela_citation":"[{\"type\":\"pd\",\"description\":\"Adapted from material using ChatGPT\",\"author\":\"Lumen Learning\",\"organization\":\"OpenAI\",\"url\":\"\",\"project\":\"\",\"license\":\"pd\",\"license_terms\":\"\"}]","pb_show_title":"on","pb_short_title":"","pb_subtitle":"","pb_authors":[],"pb_section_license":""},"chapter-type":[],"contributor":[],"license":[],"part":519,"module-header":"practice","content_attributions":[{"type":"pd","description":"Adapted from material using ChatGPT","author":"Lumen Learning","organization":"OpenAI","url":"","project":"","license":"pd","license_terms":""}],"internal_book_links":[],"video_content":null,"cc_video_embed_content":{"cc_scripts":"","media_targets":[]},"try_it_collection":null,"_links":{"self":[{"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/pressbooks\/v2\/chapters\/2682"}],"collection":[{"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/pressbooks\/v2\/chapters"}],"about":[{"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/wp\/v2\/types\/chapter"}],"author":[{"embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/wp\/v2\/users\/21"}],"version-history":[{"count":7,"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/pressbooks\/v2\/chapters\/2682\/revisions"}],"predecessor-version":[{"id":5136,"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/pressbooks\/v2\/chapters\/2682\/revisions\/5136"}],"part":[{"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/pressbooks\/v2\/parts\/519"}],"metadata":[{"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/pressbooks\/v2\/chapters\/2682\/metadata\/"}],"wp:attachment":[{"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/wp\/v2\/media?parent=2682"}],"wp:term":[{"taxonomy":"chapter-type","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/pressbooks\/v2\/chapter-type?post=2682"},{"taxonomy":"contributor","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/wp\/v2\/contributor?post=2682"},{"taxonomy":"license","embeddable":true,"href":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/wp-json\/wp\/v2\/license?post=2682"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}