{"id":1140,"date":"2024-01-27T02:40:41","date_gmt":"2024-01-27T02:40:41","guid":{"rendered":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/?post_type=chapter&#038;p=1140"},"modified":"2024-07-26T07:11:00","modified_gmt":"2024-07-26T07:11:00","slug":"fresh-take-external-written-communication","status":"publish","type":"chapter","link":"https:\/\/content.one.lumenlearning.com\/businesscommunication\/chapter\/fresh-take-external-written-communication\/","title":{"raw":"Fresh Take: External Written Communication","rendered":"Fresh Take: External Written Communication"},"content":{"raw":"<section class=\"textbox learningGoals\">\r\n<ul>\r\n\t<li>Recognize different kinds of emails sent to people outside your organization<\/li>\r\n\t<li>Understand how to write professional and polite responses to customers<\/li>\r\n<\/ul>\r\n<\/section>\r\n<h2>Customer Support Emails<\/h2>\r\n<section class=\"textbox 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